Account Coordinator

San Francisco


Account Coordinator


San Francisco • Financial District


How would you like to advise and support the world’s leading creative and technical talent in the entertainment industry while reinforcing their trust in us to manage and protect billions of dollars worth of their creative output every year? Our ideal candidate fits no mold. But a few traits are a must for this crucial, client-facing role.

We are looking for someone who loves helping people as much as they love solving problems – and do both patiently, thoughtfully, and tirelessly. Someone who’s tech savvy (or tech curious) and a clear and confident communicator and generous collaborator. But given the sensitive nature of our work - not an overly generous communicator, but discrete and trustworthy. Real, practical experience in entertainment or media is a bonus (as is a persuasive case as to why your special skills or experience make you an exception).

-Apply Now-


  • Support the Account Management team, who are actively managing numerous feature films, TV shows, networks, studio campaigns and business development activities
  • Manage and route incoming calls for all departments
  • Help clients get the best use of PIX
  • Use detailed knowledge of the production cycles to consult with clients on getting the optimal PIX experience
  • In person, phone and email support for clients - includes user training, setup, maintenance and troubleshooting
  • Keep contact and case tracking databases up to date with client information
  • Help clients with project administration and organization of materials
  • Monitor client experience on PIX and advise account managers of unexpected behavior or client problems
  • Provide product feedback and suggestions based on client interactions
  • Help to coordinate client hardware needs and configuration
  • Help coordinate travel and meetings for Account managers and SVP
  • Provide after-hours client support
  • Participate in new product / feature testing
  • Participate in account development, support, and training meetings, and contribute to updating marketing material


  • 3+ years of relevant industry experience in Production, Post Production, or Marketing at a studio, network, production company or vendor
  • Excellent interpersonal skills with focus on client services / relationships
  • Excellent written / oral communication skills
  • Excellent reading comprehension skills
  • Must have experience with Mac and Windows operating systems
  • Detail oriented and able to manage multiple projects at the same time
  • Highly motivated, resourceful and intelligent, with strong critical thinking and problem solving skills -- must be able to think on her/his feet to find solutions which may not be immediately obvious
  • Fast learner who picks up technology easily
  • Exceptional judgment in ambiguous situations and in dealing with all levels of client personnel


  • Exceptional vacation and holiday plan
  • Very competitive medical benefits

  • Competitive salary and bonus program

  • Employee equity and 401(k) plans

  • Downtown SF - close to BART, Muni, Caltrain

  • Commuter Benefit Plan

  • Field trips to productions and private film screenings

  • Lively small team environment

  • and more...

Apply Now ›