IT Support Engineer

San Francisco • Financial District

 

 

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What will you do?

Our IT Team is responsible for the health and reliability of our internal systems, including:

  • Apple MacOS X & iOS, Windows, and Linux Operating Systems

  • Atlassian Products (Jira and Confluence primarily)
  • Network and Network Hardware, including JunOS and Cisco IOS devices

  • Single Sign On systems and Active Directory

Responsibilities

  • Participate in managing internal infrastructure environments

  • Implement, integrate, and maintain the technology our employees need to perform their job functions to

    the best of their abilities

  • Grow and extend our monitoring and alerting systems

  • Develop and document new processes, and make it a priority to assist in knowledge sharing with the

    team and the company

  • Participate in on-call rotation

  • Help be a driving force for improvements

  • Must be able to work from our Headquarters in San Francisco, CA

Requirements

  • 3-5 years of related experience

  • Managing internal Windows and Linux systems on one or more cloud computing platforms (such as

    Amazon Web Services or Google Cloud Platform)

  • Managing authentication systems (Active Directory, LDAP, SSO)

  • Managing internal tools (Jira, Gitlab, Confluence, Jenkins)

  • Managing internal network hardware (Juniper, Cisco ASA)

  • Supporting employee desktop and mobile hardware and software (Mac, iOS, Windows)

  • Troubleshooting hardware or virtualized infrastructure issues as they occur

  • Contributing to, and authoring, documentation based on what you have experienced and learned

  • Scripting and automating repeated tasks

Additional preferred experience:

  • Experience working with Mobile Device Management (Jamf, Intune)

  • Experience support internal SIEM systems (SumoLogic/Splunk)

  • Supported Analytics tools such as Tableau

Benefits

  • Competitive salary and bonus program
  • Exceptional vacation and holiday plan
  • Competitive medical benefits
  • Employee equity and 401(k) plans
  • Wellness program, including in-office yoga and massages
  • Downtown SF - close to BART, Muni, Caltrain
  • Commuter Benefit Plan
  • Active Fun Team with full calendar of social events
  • Commitment to professional development
  • and more...

 

NOTE: San Francisco Bay Area candidates only please. There is no relocation assistance or agency fee budget available for this position. Candidates from third party firms will NOT be considered for this opening. Candidates requiring sponsorship will not be considered at this time. Resumes received from a third party will be considered as no-fee referrals. Our company is committed to Equal Employment Opportunity and the SF Fair Chance Ordinance.

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