Operations Engineer

San Francisco

Operations ENGINEER

San Francisco • Financial District


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What will you do?

As member of the Operations team, the heart of PIX rests in your hands, and your guidance will help us evolve. You’re responsible for the overall PIX production infrastructure, physical data centers and cloud-based services. The buck stops with your team for all network and systems issues. Our backend is Linux with a combination of physical and AWS servers providing web, application, batch, storage, database, and media management services. Storage scaling to petabytes, burstable compute, data capture and analytics, and secure streaming are key attributes of our service. PIX works on highly confidential projects, and so you’ll also be exceptionally trustworthy and discreet.

  • You've supported 24/7 highly available services, and maintained a few 9's of service uptime. You're a confident Linux and network administrator
  • You’ll bring a track record of success building and managing high availability infrastructure services from concept to reality, from technology analysis, vendor selection (with a strong bias for open source), negotiation, design, execution, maintenance, and internal cross-training
  • You'll be working as a core member of a small team dedicated to supporting the needs of the organization
  • You’ll help manage our integration with both public and private networks
  • You'll have a bit of disdain for repeating tasks, and instead live for automation
  • You'll have a natural passion for extending our monitoring, alerting and deployment facilities
  • You’ll collaborate with our Account Management team supporting clients and our Core Services team building the software, and are happy serving both internal and external clients


  • Taking a major role in managing the production and R&D infrastructure environments at PIX
  • Design and implement the intelligent evolution of our hybrid cloud architecture, including capacity planning, availability, durability, monitoring and alerts, security, and deployment
  • Ensure we are exceeding our client’s availability expectations (and SLA’s)
  • Knowledge sharing with other team members (local and remote), always aiming to become a smarter, more efficient team
  • Document new processes, and teach others what you know. Schedule demos and training sessions to be the best mentor you can be
  • Participate in the on-call rotation


  • Minimum 5 years operations experience supporting a 24x7 production environment demonstrating increasing responsibilities over time

  • Must be self motivated and passionate about learning, versed in the latest DevOps best practices

  • Excellent time management, interpersonal, and automation skills

  • Experience working on optimization of an AWS based LAMP stack

  • Strong skills installing, administering and troubleshooting server hardware

  • Strong scripting skills, geared towards automating tasks. (Python, Ruby, Bash)

  • Strong skills in Linux system administration and standard services (HTTPS, DNS, SMTP, NFS)

  • Deep understanding of networking, routing, and security concepts (ideally: BGP, OSPF, VRF-lite)

  • Familiarity with configuration management tools (Chef, Puppet)

  • Strong skills working with MySQL/RDS database systems

  • Dedication to monitoring and alerting systems. We currently use Nagios, DataDog, Graphite, Statsd, and collectd

  • Experience working with deployment systems (Code Deploy, Bamboo, Jenkins)

  • Comfortable with a mix of team and individual work

  • Experience configuring and managing Amazon Web Service deployments

  • Must be willing to work at the HQ location in San Francisco with occasional travel to remote data centers


  • Competitive salary and bonus program

  • Exceptional vacation and holiday plan

  • Very competitive medical benefits

  • Employee equity and 401(k) plans

  • Downtown SF - close to BART, Muni, Caltrain

  • Commuter Benefit Plan

  • Field trips to productions and private film screenings

  • Lively small team environment

  • and more...

NOTE: San Francisco Bay Area candidates only please. There is no relocation assistance or agency fee budget available for this position. Candidates from third party firms will NOT be considered for this opening. Candidates requiring sponsorship will not be considered at this time. Resumes received from a third party will be considered as no-fee referrals. Our company is committed to Equal Employment Opportunity.

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